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justinat1137566
justinat1137566
Level 2
July 23, 2018
Solved

Adobe Campaign / Analytics Integration Error

  • July 23, 2018
  • 2 replies
  • 1990 views

I have setup Adobe Genesis account for integration between AC and AA. The "Sending of indicators and campaign attributes" workflow was running fine for a month until last Friday when it started throwing the below error.

Anybody knows what could have caused this and what is the solution? I have checked that there were no changes to the operator rights.

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Best answer by Hyder_Ziaee

Looks like the integration owner of the Data connector on Analytics side has been stripped off the admin privileges or the account deleted. Since the admin privileges are required for the API request to work, it is now throwing an error.

To correct, an Analytics admin will need to do the following:

  1. Login to Analytics
  2. Go to Admin > Data Connector
  3. Select the correct integration
  4. Go to Configure tab
  5. Click Take over link next to Owner

2 replies

Hyder_Ziaee
Adobe Employee
Hyder_ZiaeeAdobe EmployeeAccepted solution
Adobe Employee
July 23, 2018

Looks like the integration owner of the Data connector on Analytics side has been stripped off the admin privileges or the account deleted. Since the admin privileges are required for the API request to work, it is now throwing an error.

To correct, an Analytics admin will need to do the following:

  1. Login to Analytics
  2. Go to Admin > Data Connector
  3. Select the correct integration
  4. Go to Configure tab
  5. Click Take over link next to Owner
    justinat1137566
    justinat1137566Author
    Level 2
    July 23, 2018

    Thank you Hyder for your quick response! The workflow is working again after updating the admin access in AA.

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