As previously shared, we are working to improve how you interact with Adobe Customer Support, starting with Adobe Experience Manager and Campaign products. Our vision is to streamline the support experience by moving to a single entry point, using the Adobe Admin Console. Once live, your organization will be able to easily access Adobe Customer Support; have greater visibility into your service history via a common system across products; and request help via phone, web and chat through this single portal.
Attend a customer office hours on the New Customer Support Experience, (various dates in April and May)
This is good news. The fact that just over half of the questions posted on here have been answered shows the support is needed. That and the fact the system is so unfriendly to use, so many error codes that have little or no meaning to the end user and when you try and search for the code it brings you here and then no answer. Hopefully the ticketing system will help, and i hope you also have the ability to log in to a user system and check errors/faults.