Adding content to Automatic reply sent to the MO | Community
Skip to main content
D
derekw42533281
Level 3
June 27, 2022
Solved

Adding content to Automatic reply sent to the MO

  • June 27, 2022
  • 1 reply
  • 582 views

We are setting up SMS and we have Keyword text messages we want to implement. But some of the replay back messages need to have content placed inside of them to fully work. 

 

Example. 

 

Customer text "ID"

We replay back with "Account Alerts: Download your ID card at "place content here". Reply STOP to cancel texts "

 

Is there a way to do this or am I going about this wrong?

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by bisswang

With the auto-reply, you can only use a static response text, i.e. no personalized/dynamic content is possible here.

 

For a dynamic reply, you may process incoming SMS messages using a workflow (see docu link below) though this won't be in real-time then

 

 

https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/sms-messages/managing-incoming-sms.html?lang=en

1 reply

B
Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
June 28, 2022

With the auto-reply, you can only use a static response text, i.e. no personalized/dynamic content is possible here.

 

For a dynamic reply, you may process incoming SMS messages using a workflow (see docu link below) though this won't be in real-time then

 

 

https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/sms-messages/managing-incoming-sms.html?lang=en

    Terms & ConditionsAccessibility statement

    Loading footer...