ACS will not save my conditional expressions. I created a condition using an expression if met removes the structure. However, it will not save. | Community
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May 15, 2024
Question

ACS will not save my conditional expressions. I created a condition using an expression if met removes the structure. However, it will not save.

  • May 15, 2024
  • 1 reply
  • 3362 views

ACS will not save my conditional expressions. I have created a newsletter email that each structure (article + image) has various dynamic conditions that will decide whether to display that structure based on profile data. For profiles that will not see a specific article/image (structure), I want to remove the extra spaces in the email. I created a condition using an expression if met should remove the structure so there are no extra spaces or placeholders in the final email delivery. However, it will not save. I click accept and save but the conditional express isn't saved properly. I was getting an error that was along the lines of "error with saving your thumbnails". Note, the system runs extremely slow. Why will my conditional expression not save but if I used the out of box simplified conditions it does save? Is this a system, config or user issue? Thank you!

 

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1 reply

SatheeskannaK
Community Advisor
Community Advisor
May 15, 2024

@skotmor Can you share the screenshot and condition?

Thanks, Sathees
SkotmorAuthor
May 16, 2024

Hello Sathees,

 

Attached are details. Let me know what you think. I welcome any advice or ideas. Thank you in advance, Andrew

andrew@bondicreative.com

 

 

 

SkotmorAuthor
May 20, 2024

Sathees, Thank you for the response. I do have a few more questions or issues related to this topic.

1- That I can tell, that visibility expression can only be done with limited fragments. Ie it only is available as an option for the photo in the structure in Col 1 and not the copy block in Col 2 within the same structure.

2- Unfortunately, the drop down for devise visibility does not have "don't show on any device". Instead the only options are "show on all", "on mobile only" or "show on desktop only". That would be ideally to simply select "don't show on any devices". Is there a way to configure this option by an admin?

3-Since my expression won't work above, is there a way to simply make the default "blank"?....meaning simply remove the structure as the default. For my needs, that would be the best, I currently have removed all content from the default dynamic condition in the example below.  BUT, again, when the email goes out, the default will still display the placeholders spaces for that respective structure.

 

Please let me know what you advise.  Thank you, Andrew

 

P.S. The copy block with the Test Message is just temporary....I will delete before the finals go out.

 

 

 


Any addition thought Skotmor?