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eveline8
eveline8
Level 4
February 19, 2019
Solved

ACS - Schedule a report

  • February 19, 2019
  • 6 replies
  • 7175 views

Hi all,

I'm tring to schedule a report but I don't receive it in my email box.

Anyone has this problem?

Thanks,

E.

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    Best answer by JohnWi12

    Administration/Channels/Topology/Topology - Default Topology

    Review the rules that have been configured.

    6 replies

    priyal_b
    priyal_b
    Level 3
    February 19, 2019

    How are you trying to schedule it? can you post more details/screenshot etc?

      eveline8
      eveline8Author
      Level 4
      February 20, 2019

      Hi,

      I'm tring to schedule it from the menu share in the Report tab.

      I tried from another instance of ACS (another customer) and it works. So I think I have different user setting. Do you know what type of setting I have to set in my user to send reports?

      Thanks

      J
      JohnWi12
      Level 5
      February 20, 2019

      When I first was setting up reports I noticed it uses the Default Topology for sending.  We have our Default Topology locked down and so it was not sending out reports to subscribers.  Not sure if that your environment settings but I thought I would mention it.

      John

        eveline8
        eveline8Author
        Level 4
        February 20, 2019

        Hi John,

        where is this setting on Adobe Campaign? Where I can verify?

        Thanks

        J
        JohnWi12Accepted solution
        Level 5
        February 20, 2019

        Administration/Channels/Topology/Topology - Default Topology

        Review the rules that have been configured.

          eveline8
          eveline8Author
          Level 4
          February 21, 2019

          I can't find difference between the two different instance.

          Could be the permits to the users?

          Terms & ConditionsAccessibility statement

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