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[ACS] Question about tracking

Forum|Forum|7 years ago
April 18, 2018
5 replies
4387 views

Hello Team,

I have a little problem on my ACS platform. I can't track every URL that I set up.

I explain my problem.

I have a button, which have a different URL depending a parameter. So I created a dynamic url based on this parameter. Everything was OK but I saw that I had no clicks on this kind of buttons. I analyzed the problem and saw that button wasn't tracked...

Seems that the dynamic URL broke that tracking html check and the URLs are not detected.

This is a simple URL :

As you can see, URL tracking is OK:

And this is a dynamic URLs (for example with google germany) :

As you can see, Default URL and Google.de URL are not tracked :

I think it's a product issue. I will open a ticket about it.

Can I have your feedback about this point ?

Best regards,

Alexandre

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Best answer by vraghav

Hi Alexandre,

You need to define Content block like these say for FR

and for DE

Once you have done that, go to your HTML and use the personalisation block

I did send an email to me and the link is being tracked

Hope this helps.

Regards,
Vipul

florentlb

Level 10

Hi Alexandre,

It should be possible to track dynamic URLs. I've tried a few things but with no luck on my end. I've seen that support is investigating your issue as well.

Let us know when you have a solution, I'll try to investigate this as well.

Florent

davidk46719882

Level 2

Hi Alexandre,

I think the reason is that campaign consider this as text and not url as it's dynamic text.

We have this issue in ACC when using personalization blocks or dynamic url, you need to add http(s)://<%= myvariable %> to track dynamic url.

But I don't know how to do this in ACS yet

Thanks

David

arouillard44Author

Level 4

Hi davidk46719882,

Yes, it could be that. I'm waiting a feedback from the support.

I already tryed your solution by myself, I had the same idea, but in ACS, you can't use variable for the protocol or for the host...it's raising an error... so it complicated... You have to make all the URL dynamic, and accept to have no tracking... Big problem hehe

Thanks for your help,

I keep you inform if I have a solution.

Alexandre