ACS - Duplicate profiles after Update action | Community
Skip to main content
eveline8
eveline8
Level 4
March 27, 2018
Solved

ACS - Duplicate profiles after Update action

  • March 27, 2018
  • 5 replies
  • 4031 views

Hi all,

I can't understand why the Update action in an import workflow duplicates the profiles.

I explain better:

I have this workflow:

The file csv that I have to import has different columns. We have a customer ID, emails, first name and so on.

In the file there are 221.506 profiles with these caractheristics:

- for one email we can have different customer ids ( play@ggg.com can have 5 different customer id)

- for one customer id we can have only one email

The strange thing is when there is a Update action (insert or update profiles) with reconciliation criteria by Customer id and email, the outgoing population is larger than the incoming population.

There are about 500 duplicate profiles.

I can't understand why the update action duplicate the profiles.

Someone have any suggestion?

Thanks

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by eveline8

    Hi David,

    sorry for my late.

    I checked and I don't have duplicates.

    I solved the problem by setting the reconciliation criteria only by Customer IDs because I am sure that they are unique.

    This setting works fine.

    Thanks,

    Eveline

    5 replies

    davidk21713691
    davidk21713691
    Level 3
    March 28, 2018

    Hi Eveline,

    Can you please confirm if the email field in your file have some empty value (assuming that your customer ID is not nullable)?

    If it's the case then you need to add a default value (example 0) instead of keeping the empty value.

    The reason is ACS is not able to identify empty field when doing a reconciliation or data update.

    Thanks

    David

    eveline8
    eveline8Author
    Level 4
    March 29, 2018

    Hi David,

    I confirm that in the file there aren't empty values in the email and customer id fields.

    Eveline

    arouillard44
    arouillard44
    Level 4
    March 30, 2018

    Hello David,

    I'm doing the same thing to Insert or Update my customer, and I have a custom ID too. I don't understand why you're using a reconciliation activity in your workflow ?

    Here you can see mine :

    My reconciliation with Profile table is directly in the Update data activity :

    Regards,

    Alexandre

    davidk21713691
    davidk21713691
    Level 3
    March 30, 2018

    Hi Alexandre,

    in my case the reconciliation is used to have an idea of existing profiles vs new profiles.

    @eveline8: can you check in your profiles table if you have duplicate on customer ID and email?

    Thanks

    eveline8
    eveline8AuthorAccepted solution
    Level 4
    April 18, 2018

    Hi David,

    sorry for my late.

    I checked and I don't have duplicates.

    I solved the problem by setting the reconciliation criteria only by Customer IDs because I am sure that they are unique.

    This setting works fine.

    Thanks,

    Eveline

      Terms & ConditionsAccessibility statement

      Loading footer...