ACS - automatic deleting tracking & delivery logs (contact history) | Community
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domb41946486
domb41946486
Level 2
March 26, 2019

ACS - automatic deleting tracking & delivery logs (contact history)

  • March 26, 2019
  • 1 reply
  • 16764 views

Does ACS automatically delete tracking & delivery logs (if this what we call contact history in Adobe?) after a certain number of days? 

If this is the case what is the out of the box timeline?  Can these timelines be changed?

Thank you

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    1 reply

    El_Loco
    El_Loco
    Level 5
    March 27, 2019

    All tracking and delivery logs are now deleted after 6 months.

      domb41946486
      domb41946486Author
      Level 2
      March 27, 2019

      Thank you Digital B2B'er is this a standard on the app or a contractual term please?

      I had checked our contract and had found no specific section on tracking / delivery logs however a general statement about data retention "With respect to On-demand Services, Customer Data may be permanently deleted from Adobe’s servers 25 months from the date of its collection or receipt, unless specified otherwise in the respective PSLT." 

      domb41946486
      domb41946486Author
      Level 2
      April 1, 2019

      The default value is 6 months. but based on your storage, you can open a ticket with Adobe support to extend it.


      Thanks I'll check with my Adobe team and report back to the thread

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