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domb41946486
domb41946486
Level 2
March 26, 2019

ACS - automatic deleting tracking & delivery logs (contact history)

  • March 26, 2019
  • 1 reply
  • 16768 views

Does ACS automatically delete tracking & delivery logs (if this what we call contact history in Adobe?) after a certain number of days? 

If this is the case what is the out of the box timeline?  Can these timelines be changed?

Thank you

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    1 reply

    El_Loco
    El_Loco
    Level 5
    March 27, 2019

    All tracking and delivery logs are now deleted after 6 months.

      domb41946486
      domb41946486Author
      Level 2
      March 27, 2019

      Thank you Digital B2B'er is this a standard on the app or a contractual term please?

      I had checked our contract and had found no specific section on tracking / delivery logs however a general statement about data retention "With respect to On-demand Services, Customer Data may be permanently deleted from Adobe’s servers 25 months from the date of its collection or receipt, unless specified otherwise in the respective PSLT." 

      El_Loco
      El_Loco
      Level 5
      March 28, 2019

      GDPR doesn't impact this area and my apologies but my contract states "data retention for 25 months" so I'm going to go back to my Adobe contact and take this up with them.  I will post their response here so we can close this out

      Thank you for replying, much appreciated your taking the time and assisting me.

      Dom


      Let me know how you get on Dom.

      We'd much prefer for the logs to extend longer than 6 months so if this is a possibility I'll also pursue it.

      Cheers,

      Bob

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