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davidh2892249
davidh2892249
Level 5
July 13, 2020
Solved

Accessing Event Variables in ACS (Transactional Messaging)

  • July 13, 2020
  • 1 reply
  • 2464 views

Hi there,

 

I'm setting up some Transactional messages whereby the email trigger must be real time, but I cannot guarantee the profile will exist in the ACS profiles table.

Therefore I am setting up as an event transactional message rather than a profile transactional message.

 

At a later date, I'd like to be able to access details of each record of the event for follow up processing. This could be:

* Exporting back to data warehouse

* Updating a custom resource in ACS

* Cross referencing with profile data

 

For any of these activities, I need to be able to query the event and access the custom fields (and their values) that were created for the event. However, when i use a workflow query and change the resource to one of the events that has been set up... only the standard attributes (e.g. status) are visible, not the custom ones created for the event.

 

Can anyone share any insight on this? Is there a way to access those event fields? (they must be stored as i'm still able to view a mirror version of each email sent).

 

Thanks

 

David 

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Best answer by bisswang

True, they are not accessible in a query/enrichment activity.

Though they can be used in an Export File activity.

 

Either to upload them somewhere or you could directly parse the same file again in the workflow and then have the values accessible

1 reply

B
Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
July 13, 2020

True, they are not accessible in a query/enrichment activity.

Though they can be used in an Export File activity.

 

Either to upload them somewhere or you could directly parse the same file again in the workflow and then have the values accessible

B
Adobe Employee
bisswangAdobe Employee
Adobe Employee
July 22, 2020

For the workflow, you can link the Data Extract directly with the Data Loading activity.

There is no need to send that to the SFTP server in between.

 

For the query part, unfortunately I think it won't work.

You would have to process them event by event.

bhaskarc1289447
bhaskarc1289447
Level 3
July 4, 2022

@bisswang 

when we use steps line linking the Data Extract directly with the Data Loading activity, the ctx parameter becomes empty even though it is visible in the interim population. and we are not able to extract the data. Please let me know if there is any other way

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