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The 4th edition of the Campaign Community Lens newsletter is out now!

Unsubscribe link does not get displayed in Chrome


Level 3

When the OOB or Custom Unsubscription link is clicked in Chrome, It displays message Loading..... and even when you click on Validate button nothing happens. 

It works fine in Internet Explorer.

Below is the screenshot


3 Replies


Level 3

We are using On Premise Adobe Campaign Classic 7.0 19.1 build 9033.


Employee Advisor


Can you enable the Chrome Developer Tools (Ctrl+Shift+I) and review the console and network tabs when hitting the unsubscribe?  This should provide further insight into what is going on.  This sounds like a coding issue within the page itself since it works with one browser but not the other, but you'll need to review the responses within the developer tools and compare it with the page source code.


Level 3

Unsubscribe link that I am using is OOB.

Chrome display issue that I reported was reproduced by everyone I sent the email.