Unsubscribe link does not get displayed in Chrome | Community
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akramullak35861
akramullak35861
Level 2
November 5, 2019

Unsubscribe link does not get displayed in Chrome

  • November 5, 2019
  • 1 reply
  • 6264 views

When the OOB or Custom Unsubscription link is clicked in Chrome, It displays message Loading..... and even when you click on Validate button nothing happens. 

It works fine in Internet Explorer.

Below is the screenshot

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    1 reply

    akramullak35861
    akramullak35861Author
    Level 2
    November 5, 2019

    We are using On Premise Adobe Campaign Classic 7.0 19.1 build 9033.

    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe Employee
    Adobe Employee
    November 7, 2019

    Hello,

    Can you enable the Chrome Developer Tools (Ctrl+Shift+I) and review the console and network tabs when hitting the unsubscribe?  This should provide further insight into what is going on.  This sounds like a coding issue within the page itself since it works with one browser but not the other, but you'll need to review the responses within the developer tools and compare it with the page source code.

      akramullak35861
      akramullak35861Author
      Level 2
      November 9, 2019

      Unsubscribe link that I am using is OOB.

      Chrome display issue that I reported was reproduced by everyone I sent the email.

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