'postmaster' and 'abuse' mailboxes | Community
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guillermoL
guillermoL
Level 4
February 27, 2019

'postmaster' and 'abuse' mailboxes

  • February 27, 2019
  • 2 replies
  • 14084 views

Hi all,

We are currently in the process of getting certified by Return-Path and we have been advised to have and monitor these two mailboxes postmaster@ and abuse@ They seem to be live somehow because at least they don't bounce, but I would need to know how to make sure they exist and how to monitor them (automatic forward?)

Thanks very much for your help

Guillermo

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    2 replies

    Venu_Reddy
    Venu_Reddy
    Level 6
    February 28, 2019

    Hello,

    You can find these two mailboxes postmaster@ and abuse@

    Adminstration --> Campaign Management --> Non Deliverables Management --> Mail rule sets

    And please find the below link for how to monitor those :

    Monitoring a delivery

      guillermoL
      guillermoLAuthor
      Level 4
      February 28, 2019

      Thanks venur81308875,

      I am not sure I fully understand your point. Do you mean that a regular email sent to our abuse@ or postmaster@ mailboxes would be considered as a bounce and so can be 'read' by the rules?

      Thanks very much

      Guillermo

      Venu_Reddy
      Venu_Reddy
      Level 6
      February 28, 2019

      I presume yes.

      For example, there is an error that is known to be temporary, such as "Out of office", or a technical error and the sender type is "postmaster".

      And the reply will come to the email id what we have provided already under mail rule sets and the path provided in previous comment.

      Thanks,

      Venu

        S
        syaifulp2329910
        May 9, 2019

        Terima kasih... 

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