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OfferMgt workflow fails

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Level 3

Hi - in our instance offerMgt workflow continues to fail with below error

10/12/2018 12:02:45 js SCR-160012 JavaScript: error while evaluating script 'offerMgt/js'.

10/12/2018 12:02:45 js SOP-330011 Error while executing the method 'Publish' of service 'nms:offerSpace'.

10/12/2018 12:02:45 js XML-110018 Error while parsing XML string ''

10/12/2018 12:02:45 js (1:1) : Invalid document structure

10/12/2018 12:02:45 js SOP-330011 Error while executing the method 'CompileRealTimeScript' of service 'nms:interaction'.

10/12/2018 12:02:45 js JST-310000 Error while compiling script 'nms:interaction.js' line 3658: firstInternalKey is undefined.

Any idea what does this signify and how can we fix this ?


Regards,

Ankit

4 Replies

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Community Advisor

Hi,

Did you define the targeting dimension for the offer's environment?

Thanks,

-Jon

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Level 3

Hi - This was resolved, apologies as I had not updated the forum earlier.

Regards,

Ankit

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Level 10

Hi Ankit,

Great! What was the solution, could you kindly share on here for anyone else looking for info?

Thanks!

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Level 3

Hi Pablo,
This error disappeared when we reran, and some other error came which was specific to eligibility query referring wrong tables.

Regards,

Ankit