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R
rajathmc2708
September 25, 2018

Login Issue in Adobe Campaign

  • September 25, 2018
  • 1 reply
  • 2984 views

I have logged into Adobe Campaign through Citrix. But after login, when i try to open the campaigns, it is prompting to login again. The same repeats even if i try to access any of the programs or campaigns in the environment. What might be the issue and how can it be resolved?

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1 reply

M
Adobe Employee
Mr-XAdobe Employee
Adobe Employee
September 25, 2018

Hi rajathmc2708​,

Close the Adobe Campaign console >> Navigate to - C:\Users\<ur_user>\AppData\Roaming\Neolane\NL_5 >> clear all the files and directory except "nlclient_cnx.xml" >> Open AC console now and try login

Regards,

Preetham

    R
    rajathmc2708Author
    September 25, 2018

    I have cleared all the local cache and still the issue persists. Moreover, the problem is that, am able to login to the console, but it is prompting for login in the dashboard of every campaigns. Below is the screenshot of the issue:

    pablo_rosero1
    pablo_rosero1
    Level 9
    November 29, 2018

    Hi Rajath,

    Please try a clean install of an updated version of Campaign Classic and double-check server authentication.

    I hope this helps!

    All the best,

    Pablo

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