How to track Personalized URL's/Links in Campaign Delivery? | Community
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SurabattulaSr
Level 6
February 14, 2019

How to track Personalized URL's/Links in Campaign Delivery?

  • February 14, 2019
  • 2 replies
  • 7654 views

Hello Folks - Hope you're doing great!

There is an requirement to track Personalized URL's present in delivery content whenever mail has been sent and the URL is clicked by recipients. But to my observation it is not working as expected, I am unable to see the URL's getting tracked in tracking logs / In the URL's tab which lists down all the url's that are present in the email delivery content

A quick example: This is the URL https://myUrl.com/<placeHolder>&id=identityNumber.

URL in the AEM template would look something like this: <a href="<%= targetData.link %>{identityNumber}">Click here</a>

where, <%= targetData.link %> is the personalized URL, its value is https://myUrl.com/<placeholder> which will be coming from a attribute present in Data schema for each and every recipient and gets appended by identity Number on sync of AEM content in delivery.

Once delivered, on clicking of it we are getting redirected to page but unable to view logs. Any pointers on exactly how to track the dynamic url's in campaign.

PS: I have enabled tracking on all links and also tracking workflow is ran time to time for quick view. But still no results. Quick help is appreciated

Regards,

Sri Bhargav

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    2 replies

    B
    Adobe Employee
    bisswangAdobe Employee
    Adobe Employee
    February 15, 2019

    Hi Sri Bhargav,

    If I remember correctly the protocol + domain needs to be "hard-coded" in the delivery for enabling tracking.

    So you would have to:

      S
      SurabattulaSrAuthor
      Level 6
      February 17, 2019

      Thank You Ramon for your help. Let me give provide details of what is happening

      https://www.google.com/token=as657887485hnfkd97878hjsh&id=67777899. Assume this is how final url looks like.

      Where i made Protocol + Domain as hard-coded in HTML. Then /token=as6578-87485hnkfd-97878hjsh&id= is coming from an attribute in a schema. Finally 67777899 will come from AEM dynamically.

      What is happening after i triggered an email and clicked on link is, some default Instance Level Tracking URL is getting appended at the beginning and final URL looks like somehow below:

      https://ac-<instanceName>.neolane.net/r/?id=h41f535,2bcfe505,2bcfe509&p1=google.com/token=as6578-87485hnkfd-9787hjsh&id=

      that's it, id value 67777899 is getting skipped out.

      Is it due to the id present in my URL getting correlated with id coming from tracking URL.

      Please provide your suggestion!

      Regards,

      Sri Bhargav

      B
      Adobe Employee
      bisswangAdobe Employee
      Adobe Employee
      February 18, 2019

      Hi Sri Bhargav,

      what do you mean with the id is coming from AEM dynamically?

      When sending the mail, Campaign will pull the template from AEM and then prepare the data.

      The template is pulled once from AEM for all recipients.

      So any value retrieved from AEM would be static for all recipients.

      How does the HTML look like after it was fetched from AEM?

      Is it something like this:

         <a href="http://www.google.com<%= targetData.token %>67777899">...</a>

      Venu_Reddy
      Venu_Reddy
      Level 6
      February 15, 2019

      Hello,

      Hope this thread will clear your thoughts:

      How to track personalized links in Message center emails

      Regards,

      Venu

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