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justinat1137566
justinat1137566
Level 2
August 3, 2018

Deleting Operator

  • August 3, 2018
  • 1 reply
  • 5993 views

Hello! Is there a way to delete an operator who has created something in AC? We tried to delete an operator but encountered the following error:

It seems like the only way to delete this operator is to remove / update all the links to another operator but this doesn't seem right as it impacts audit trail and accountability. The reason why we need to delete the operator is because this person has left the company. What is the best practice in this case? Do we just disabled the account? Is there any way to delete operator if it is required?

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    1 reply

    vraghav
    Adobe Employee
    vraghavAdobe Employee
    Adobe Employee
    August 3, 2018

    You should always disable the user to avoid inconsistencies.

    Disabling the operator is possible from the Edit >> Access rights tab of operator window

    justinat1137566
    justinat1137566Author
    Level 2
    August 3, 2018

    Hi Vipul! Thanks for the quick response! So apart from disabling the account, there is no way to delete the operator?

      A
      ankitkochar
      Level 2
      December 7, 2018

      Hi,

      Based on the error message displayed, how can you locate the offending item. I've tried to locate what is stopping me delete without much success. I'm also getting similar errors in deleting. There is key, but not sure where/how to use this

      Any assistance appreciated

      Cheers....Gary


      I think one way of identifying it would be to see what all links your operator table (schema) has and search for referenced records (based on the attribute on which link has been defined) for this particular operator in all those linked schema, which will be your offending items. 

      You can refer Schema structure to get an idea on how can you find it out the linked schema I believe and if you are comfortable with sql and run queries directly on database, then there are other ways as well


      On a separate note, Vipul Raghav​ - do you know if audit information about operator login is stored somewhere which can be used to identify whether the operator has been active/inactive for a certain period of days and based on which decisions can be taken up to delete /disable the operators ?

      Regards,

      Ankit

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