CRM Connector/Microsoft CRM activity with Dynamics 365 of Adobe Campaign Classic

Thanks for replying.

We discovered that the Adobe CRM connector for D365 employs a method of determining the remote time during each API call using a 3 step method:-

1. Create a dummy contact record

2. Check the modified time of the dummy contact record

3. Delete the dummy contact record

Unfortunately this behaviour interfered with a custom-developed D365 plugin which triggers some business rules around newly created Contacts and hence interrupted the Adobe Campaign CRM connector.  When this particular D365 plugin was turned on, the CRM Connector from Adobe Campaign to D365 failed consistently.  When the plugin was turned off in D365 the CRM Connector worked as expected.  The fact that the CRM connector creates a dummy contact in D365 (regardless of the fact that it is merely reading data) every time the API is called and this in-turn causes the CRM Connector failure.

We were able to determine this behaviour by looking at the code comments.  See Adobe developer code comments in red from datakit/crm/eng/js/connectorDataMgt.js

MscrmWorkflowDataMgtWeb.prototype.getServerTime = function(holder)

{

  //Create an object, get its date and delete it

  if( this.m_iDeltaTime !== undefined && !holder )

    return this.datetimeLocalToRemote(getCurrentDate());

  this.m_iDeltaTime = null;

  var localDate = getCurrentDate();

  // There is no dedicated method to query the MsCrm remote time, it's a 3 steps hack:

  // 1) Create a remote object

  // 2)query for the remote object and get its creation time

  // 3)delete the remote object

  const strEntityName = "contacts";

  var request = this.makeRequest(this.m_strServiceUrl + '/contacts');

  request.method = 'POST';

  request.body = '{  "firstname": "Delete this entry"  }'

  try

  {

    request.execute();

    if (request.response.code >= 400)

    {

      var jsonRes = JSON.parse(request.response.body)

      throw new Exception(jsonRes["error"]["message"].toString());

    }

    var strEntityUrl = request.response.header['OData-EntityId'];

  }

  catch( e )

  {

    throw new Exception(WorkflowDataMgt.StringGroup.mscrmCannotInsertDummy(e), true);

  }

Hope this might help someone else in future.

Thanks