Can we call url shortening api while sending adobe tracked links in sms deliveries | Community
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richac96395021
richac96395021
Level 4
April 24, 2019

Can we call url shortening api while sending adobe tracked links in sms deliveries

  • April 24, 2019
  • 1 reply
  • 12539 views

Hi Team,

We have a use case, in which we need to track short URL added as a link in SMS deliveries. Currently, the SMS Vendor does not have the capability of tracking the links. As a part of the solution, we have an URL Shortening utility which basically shorts URL before sending the SMS delivery. This is achieved by using javascript activity in the workflow. Tracking of the urls generated is being maintained by another system but not ACM.

We are aware that ACM tracks the link in SMS by activating tracking, but the URL received has the branding of adobe and also the length of the URL is variable. Can we call the URL shortening api after the tracked link is calculated. Will api calling be feasible in typology.

with regards,

Richa Chaubey

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    1 reply

    Adhiyan
    Adobe Employee
    AdhiyanAdobe Employee
    Adobe Employee
    April 24, 2019

    Hi Richa,

    Please find a POC for the same shared by one of the forum Members David : david_garcia

    acc_shortening_links_bitly_api_david_garcia.docx - Google Drive

    Let me know if this helps.

    Regards,

    Adhiyan

      richac96395021
      richac96395021Author
      Level 4
      April 24, 2019

      Hi Adhiyan,

      Thanks for sharing the POC.

      Currently, we are using the same approach, but we also have a requirement to track the bitly's generated using the API call. Whenever we enable tracking within the SMS deliveries the link changes to a long URL having Adobe branding.

      Can we track the SMS deliveries with bitly URLs (without the Adobe tracking code appended)?

      with regards,

      Richa Chaubey

      J
      jonasn92134656
      Level 3
      April 24, 2019

      Hi Richa,

      I remember we looked into using third party services for short links, but didn't find any attractive options. Plus we'd lose out on the possibility to have company specific short urls for most of them.

      What we did was to create our own solution that allows our clients to use a url on their company domain for short urls. That endpoint then routes the requests to an ACC jssp (together with an id as parameter). That id can then used to locate the delivery/recipient/message and the destination link (the ids being stored/generated when executing the delivery).

      Regards,

      Jonas

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