Session: Eight Essentials for a Customer Journey Management Practice
A decade into the Digital Transformation movement that defined the 2010s, most brands have struggled to check the box on transforming how they engage with customers throughout the customer journey. Often, it isn't the technology but a gap in a cohesive readiness and adoption strategy that impedes both business and technology needs.
In this session, learn 8 steps that can help transform how journeys are managed, including:
- How solutions like Adobe Campaign and Adobe Journey Optimizer can drive digital transformation
- Addressing challenges related to achieving digital transformation at scale
- Eight steps to setting up your marketing team to drive adoption and faster time to value of marketing investments
Tuesday, Mar 21 | 4:00 PM - 5:00 PM PDT
- Laura Hammdorff, Principal, Customer Success
- David Loyd, Principal Enterprise Architect, Adobe
Adobe Campaign, Adobe Journey Optimizer
Please use this thread to ask questions related to this session.