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felixsongfei
Level 3
August 14, 2019

Adobe Campaign Memory Leaks

  • August 14, 2019
  • 1 reply
  • 4563 views

The memory of nlserver process in windows server 2012 r2 will increase quickly, it will lead to the memory leaks at last:

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: nlserver.exe (1432) consumed 9999261696 bytes, MEIMAPS.EXE (1552) consumed 184176640 bytes, and nlserver.exe (6832) consumed 54063104 bytes.

Is there any one can help to point out the root cause of the issue? and how to fix the issue? thanks!

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    1 reply

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    August 14, 2019

    Hi,

    Run this from the command prompt:

    WMIC path win32_process get Caption,Processid,Commandline

    This will tell you the args for that process. Users are generally limited in how many app server resources they can consume by configured memory limits, which default to 64mb per js interpreter, so I'd be interested in seeing which subsystem this is.

    If you want the immediate fix, set a scheduler to restart the nlserver service every hour (there's already one that does it every day).

    Thanks,

    -Jon

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      felixsongfeiAuthor
      Level 3
      August 15, 2019

      Thank you wodnicki, If I set a scheduler to restart the nlserver service every hour, will this effect the usage of the Adobe campaign, if dozens of users are building campaigns or viewing the webpages of Adobe campaign?

      Jonathon_wodnicki
      Community Advisor
      Jonathon_wodnickiCommunity Advisor
      Community Advisor
      August 15, 2019

      That was tongue-in-cheek, don't schedule restarts. Were you able to find the leaking module with that command?

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