A proper way to export delivery template from UAT to Production using packages. | Community
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J
jayeshb_jb
Level 2
June 7, 2019

A proper way to export delivery template from UAT to Production using packages.

  • June 7, 2019
  • 2 replies
  • 11304 views

Hello everyone,

Does anyone know a proper way to export delivery templates from UAT to Production using packages. What we are doing is, creating a package definition, then adding the template to be exported using following method:  right click on package -> actions - > add to package definition. Then exporting the package from UAT and import the package in Production. The packages are imported successfully, but while executing a delivery using the imported package, execution gets failed giving out following error:

Our best guess is, this is caused due to images included in the template. As the path/ link for the images in the template is of UAT server, the system cannot find the path/ link in Production server. Is there any step we are missing out or something we are doing wrong ? Any help is appreciated.

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    2 replies

    pierrec70731455
    pierrec70731455
    Level 4
    June 7, 2019

    Hi,

    did you check that the operator groups in the delivery templates also exist in the instance where you imported your delivery template?

    Kr,

    Pierre

      J
      jayeshb_jbAuthor
      Level 2
      June 10, 2019

      Hi Pierre,

      Apologies for the late reply. Yes I checked, the operator group exists in the instance where the delivery template is imported.

      pierrec70731455
      pierrec70731455
      Level 4
      June 13, 2019

      Hi wodnicki,

      No delivery logs were generated, as the delivery execution failed during analyzing with the error shown in the screenshot included in the original post.


      Hi,

      What you show us in your printscreen was the logs from the Workflow whereas Jon is asking for the logs of the Delivery.

      You can either look at the delivery logs in the Email Delivery itself (if has an icon with a red @) or in the Folder Deliveries it was assigned to.

      Kind regards,

      Pierre

        J
        jayeshb_jbAuthor
        Level 2
        July 9, 2019

        Hi,

        I haven't got any solution/ answer for this question. Kindly help me out.

        Regards,

        Jayesh

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