V7 , 9346 build is having various problems | Community
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Prasanna_Soni
Prasanna_Soni
Level 4
February 16, 2022
Solved

V7 , 9346 build is having various problems

  • February 16, 2022
  • 2 replies
  • 919 views

I have upgraded the Adobe from 9187 to 9346 and facing verious issues including overall slowness for workflow and Deliveribility. 

 

1. Heatmap not working 

2. Workflow with test activity having no data running so slow that you can actually see its blinking for long time vs in 9187 build , its superb quick. 

3. Webapp are having issues on uploadfile.js 

 

All in all 9346 is not solution,. 

 

Anyone else facing same problems ? How to fix it ? 

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Best answer by Prasanna_Soni

Upgrade to 9346 issues and Resolution:-

Issue:

Unable to send emails post 9346 Mid upgrade.

 

Root Cause:

There is little known bug in the upgrade script that deletes the DmRendering_cuid value during the upgrade.

The CCUID is the unique identifier for the instance. That config is used in the IP binding configuration names in Momentum, so it has to be correct on the instance or Momentum won’t know which IP group to use for a given message

This is issue was not caught immediately after the upgrade because it is a new issue that was identified recently when upgrading other customers as well.

This was addressed when we rolled back the upgrade because the value was added back with the backup that was taken before the upgrade.

We did not experience this issue when we upgraded Stage because the instance does not run on Momentum.

 

Fix:

Before the upgrade, Adobe will copy the value of the DmRendering_cuid and add it back to the instance post-upgrade.

https://experienceleague.adobe.com/docs/campaign-classic/usi...

2 replies

DavidKangni
Community Advisor
DavidKangniCommunity Advisor
Community Advisor
February 16, 2022

before upgrading/migrating, you should first check the deprecated/removed features.

you can try to rollback to the previous build if it's not been a long time you did the upgrade.

 

Next time please request from your TAM or Support the ACC Release Notes to vXXXX (see below screenshot).

It will help you to measure the risk to your business before upgrading.

 

thanks,

David

David Kangni
    Prasanna_Soni
    Prasanna_SoniAuthorAccepted solution
    Level 4
    February 28, 2022

    Upgrade to 9346 issues and Resolution:-

    Issue:

    Unable to send emails post 9346 Mid upgrade.

     

    Root Cause:

    There is little known bug in the upgrade script that deletes the DmRendering_cuid value during the upgrade.

    The CCUID is the unique identifier for the instance. That config is used in the IP binding configuration names in Momentum, so it has to be correct on the instance or Momentum won’t know which IP group to use for a given message

    This is issue was not caught immediately after the upgrade because it is a new issue that was identified recently when upgrading other customers as well.

    This was addressed when we rolled back the upgrade because the value was added back with the backup that was taken before the upgrade.

    We did not experience this issue when we upgraded Stage because the instance does not run on Momentum.

     

    Fix:

    Before the upgrade, Adobe will copy the value of the DmRendering_cuid and add it back to the instance post-upgrade.

    https://experienceleague.adobe.com/docs/campaign-classic/usi...

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