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poorvab56881543
poorvab56881543
Level 2
May 22, 2019
Solved

Unable to send SMS exceeding 160 characters

  • May 22, 2019
  • 8 replies
  • 8649 views

Hi,

I am unable to send SMS's exceeding 160 characters even after setting the Property: "Max. No of SMSes per message" to 2 in the Delivery Activity as shown in the below screenshot. 

My message text is

Hello ABCDEFGHIJKLM!

Morning!

Today is quite sunny. What's your plan to celebrate today?

Workout or healthy lunch? Or both?

Make your day better by listening music or dancing or painting.

From XXX Campaign Service team

Within the Audit log, I am getting error : The SMS message content is too long. It contains 267 characters whereas the maximum authorized is 160.

I am able to send SMS having content within the 160 char. limit. I am using SMPP setup.

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    Best answer by Adhiyan

    Hi poorvab56881543​, Pablo

    This is being discussed in a support ticket , so we can mark this as resolved here.

    Most of the questions have already been answered.

    Regards,

    Adhiyan

    8 replies

    Jean-Serge_Biro
    Jean-Serge_Biro
    Level 10
    May 22, 2019

    Hi Poorvab,

    Your text message is 234 chars (utf-8) without the emoticon.
    The emoticon encoding is not 1 char but several chars (see ISO table encoding of emoticons).

    Moreover, when you submit a proof it adds some extra chars ("[FCP] " by default so 6 chars).

    Try by putting 3 SMS per message please.

    Hope this helps.
    Regards

    J-Serge

      Adhiyan
      Adobe Employee
      AdhiyanAdobe Employee
      Adobe Employee
      May 22, 2019

      Hello Poorva,

      It rather looks like a warning from a typology rule 'Message Size validation ' than an error during the delivery analysis.

      Can you share the error log in the delivery logs.

      Regards,

      Adhiyan

        david--garcia
        david--garcia
        Level 10
        May 23, 2019

        Even 2 SMS per delivery should be enough as it equates to 320 characters or so.

          poorvab56881543
          poorvab56881543Author
          Level 2
          May 23, 2019

          Hi J-Serge,

          Thanks for your response.

          I increased the Max. Number of messages per SMSes to 4. Even then, I am getting the same error.

          Unable to understand the root cause.

          Regards,

          Poorva

          david--garcia
          david--garcia
          Level 10
          May 23, 2019

          Hi Poorva,

          As Adhiyan requested, can you please share the error from the delivery logs.

            poorvab56881543
            poorvab56881543Author
            Level 2
            May 24, 2019

            Hi Adhiyan,

            There were no errors in the delivery logs. Not sure if there are any errors @ mid-sourcing for delv: DM302747.

            As you suspected, the default typology rule:Message size validation is possibly restricting the delivery. As, I received a SMS after removing this rule from the typology. However, I have few further queries in this regard:

            1. What could be the possible implications of removing this rule? Is it required to modify the default code used in it?

            2. I received single message for this SMS instead of two. Like to understand the expected behaviour in such cases.

            3. The status of Delivery and Delivery Logs were "Being Edited" and "Pending" respectively after 2 hours of receiving this message. Would like to discuss it as well.

            Thanks,

            Poorva

            pablo_rosero1
            pablo_rosero1
            Level 9
            May 30, 2019

            Adhiyan​ Please kindly see above.

            Adhiyan
            Adobe Employee
            AdhiyanAdobe EmployeeAccepted solution
            Adobe Employee
            May 31, 2019

            Hi poorvab56881543​, Pablo

            This is being discussed in a support ticket , so we can mark this as resolved here.

            Most of the questions have already been answered.

            Regards,

            Adhiyan

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