Unable To Connect To Server

[Sanjana12]

What are the possible reasons for not being able to connect to server?

[ParthaSarathy · Accepted solution]

Hi @Sanjana12 ,

Refer this document - It provides various reasons for connection problem and its resolution.

[LakshmiPravallika]

Hi @Sanjana12 ,

The possible fix for not able to login frequently on to the client console would be to run the "Database Cleanup" OOTB Workflow and disconnect and reconnect your Instance.

Please find the documentation Video shared

https://experienceleague.adobe.com/docs/campaign-classic-learn/troubleshooting/login-and-client-cons...

It helps to perform Vacuum on the Database Temp Tables and non used Schemas (having retention policy also) and helps improve performance.

Regards,

Pravallika.