Expand my Community achievements bar.

SOLVED

Typology rule not applying to Mobile SMS channel

Avatar

Level 3

Hello, I've created a new typology rule that should apply on all channels but when testing for SMS-channel the message go through.
Here some screenshots:

A_B_SE_0-1709738403373.png

 

A_B_SE_1-1709738441195.png

 

A_B_SE_2-1709738477837.png

 

A_B_SE_3-1709738557630.png

Here can you see the logs of a test SMS-sendout, it says step:volume , why?

A_B_SE_4-1709738677227.png
When looking at the table it says like this:

A_B_SE_5-1709738757665.png


The ruleType of this specific typology rule is "Filtering":

A_B_SE_6-1709738832424.png

 

 

Could someone guide me here and help me solve this problem?

 

 

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

Hello @A_B_SE,

 

Please check if targeting dimension is the same between your typology rule and the delivery mapping used in your delivery.

 

Br

View solution in original post

2 Replies

Avatar

Correct answer by
Community Advisor

Hello @A_B_SE,

 

Please check if targeting dimension is the same between your typology rule and the delivery mapping used in your delivery.

 

Br

Avatar

Level 3

Sorry it seems like we were pointing to another typology. Now everything work as expected.