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bcollado1
Level 2
September 28, 2023
Solved

TRANSACTIONAL MESSAGE

  • September 28, 2023
  • 2 replies
  • 1414 views

Hi,

Im using Adobe Campaign Classic.

I have just created a transactional message but it only lets me add one email, but I want to add another one. Anyone knows how can I do it?

 

Thanks in advance as always 🙂

 

kind regards,

Blanca

 

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    Best answer by AkshayAnand

    Hi @bcollado1 

     

    You can add the addresses as seed address while creating the template and once the trigger is made to the template the seed addresses will also receive the email.

     

    Regards

    Akshay

    2 replies

    LakshmiPravallika
    Community Advisor
    LakshmiPravallikaCommunity Advisor
    Community Advisor
    September 28, 2023

    Hi @bcollado1 ,

     

    A Transactional Template is used to send emails in Real time and it is triggered for each Request once ie, One email will be sent per one Request and this triggering will happen in Real time ie, For Example if a person Registers on a website, then a Welcome email will be sent to that Person in Real time.

     

    Please find the Documentation Link for referring how Transactional Messaging works:

     

    https://experienceleague.adobe.com/docs/campaign-classic/using/transactional-messaging/about-transactional-messaging.html?lang=en

     

    Also Please find the Sample request which will be triggered for this Real time Messages.

     

    <rtEvent type="{eventtypename}" wishedChannel="0" email="test@test.com" >

    <ctx>
    <orderID>ORDER123</orderID>
    </ctx>
    </rtEvent>

     

    Regards,

    Pravallika.

    B
    bcollado1Author
    Level 2
    September 28, 2023

    so you mean there's no way to add a second email?

    sorry im a bit lost

    C
    Adobe Employee
    costa_n11Adobe Employee
    Adobe Employee
    September 28, 2023

    Hi @bcollado1 

    One email per event payload is the rule indeed.

    However, you could send multiple events payload in a same SOAP payload using the pushEvents (with a s) API...so if the same content and context has to be sent to multiple people, you would achieve your goal,

    Thanks

    Denis

    AkshayAnand
    Community Advisor
    AkshayAnandCommunity AdvisorAccepted solution
    Community Advisor
    September 28, 2023

    Hi @bcollado1 

     

    You can add the addresses as seed address while creating the template and once the trigger is made to the template the seed addresses will also receive the email.

     

    Regards

    Akshay

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