Timezone for Delivery is 4 hr behind current time in EST

Forum|Forum|5 years ago
August 6, 2020
2 replies
4128 views

Operator timezone is EST

mid source user time zone is in EST

App server time zone in EDT

WdbcTimeZone in options is America/New_York

Still my delivery , log , time and audit log all shows 4 hrs late time..

Please help

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Best answer by SheetalAgrawalSoni

Solution :-

Revert back the oracle client to match the oracle database server version and restart. After that timezone will work as expected. however while investigating we did couple things -->

1. Changed the user timezone setting on MTA server

2. Changed the MTA server timezone

3. on Marketing Adobe Campaign side changed user timezone

4. on Marketing Adobe Campaign side downgrade the oracle client on app and web server to match the database version i.e. 12.1.0.2.0

5. Restarted all

A

amritakedia_epsilon

Level 3

We had the similar issue . Make sure the Database client you are using in App Server is same version as the Database server.

SheetalAgrawalSoniAuthor

Level 2

its same version but how does it matter on timezone also how did you fixed the issue ?

SheetalAgrawalSoniAuthorAccepted solution

Level 2

Solution :-

Revert back the oracle client to match the oracle database server version and restart. After that timezone will work as expected. however while investigating we did couple things -->

1. Changed the user timezone setting on MTA server

2. Changed the MTA server timezone

3. on Marketing Adobe Campaign side changed user timezone

4. on Marketing Adobe Campaign side downgrade the oracle client on app and web server to match the database version i.e. 12.1.0.2.0

5. Restarted all

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