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SOLVED

The Campaign workflow cannot be started

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Level 4

The campaign workflow cannot be started in the Adobe Campaign classic environment: After I click the start button after created a campaign workflow, it will not run, only in the "Start as soon as possible" status, all the process control buttons are gray.

felixsongfei_0-1614934268405.png

I've checked the log, it shows "Command 'Wake up' applied on workflow" after I click the "START" button. 

felixsongfei_1-1614934429844.png

 

But I can start the workflow outside of a campaign workflow, for example the find the workflow in a view of technical workflow folder, after I click the Start, it will run as normally.

 

Is there any one know the reason of the issue?

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @felixsongfei ,

Please check "operationMgt" workflow. If is is in paused or finished state you need to start it.

It is responsible for execution of campaign workflows.

Thanks,

Deb

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4 Replies

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Correct answer by
Community Advisor

Hi @felixsongfei ,

Please check "operationMgt" workflow. If is is in paused or finished state you need to start it.

It is responsible for execution of campaign workflows.

Thanks,

Deb

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Level 2

Hi @Deb_Tripathy ,
I faced the similar issue in campaign workflow and when i checked the "operationMgt" workflow it is up and running fine . No error seen the logs .

then what could be possible root cause for such issue ? any idea ?

 

Thanks!!!

Pradyumn

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Level 3

Ask the admin to run the workflow from "All Workflows" section in Adobe campaign. Which will force this workflow to get started. Thanks!

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Administrator

Hi @felixsongfei,

Were you able to resolve this query with any of the given solutions or do you still need more help here? Do let us know.

Thanks!



Sukrity Wadhwa