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SOLVED

The Campaign workflow cannot be started

felixsongfei
Level 3
Level 3

The campaign workflow cannot be started in the Adobe Campaign classic environment: After I click the start button after created a campaign workflow, it will not run, only in the "Start as soon as possible" status, all the process control buttons are gray.

felixsongfei_0-1614934268405.png

I've checked the log, it shows "Command 'Wake up' applied on workflow" after I click the "START" button. 

felixsongfei_1-1614934429844.png

 

But I can start the workflow outside of a campaign workflow, for example the find the workflow in a view of technical workflow folder, after I click the Start, it will run as normally.

 

Is there any one know the reason of the issue?

1 Accepted Solution
Deb007
Correct answer by
Level 5
Level 5

Hi @felixsongfei ,

Please check "operationMgt" workflow. If is is in paused or finished state you need to start it.

It is responsible for execution of campaign workflows.

Thanks,

Deb

View solution in original post

3 Replies
Deb007
Correct answer by
Level 5
Level 5

Hi @felixsongfei ,

Please check "operationMgt" workflow. If is is in paused or finished state you need to start it.

It is responsible for execution of campaign workflows.

Thanks,

Deb

View solution in original post

akashaj7696
Level 3
Level 3

Ask the admin to run the workflow from "All Workflows" section in Adobe campaign. Which will force this workflow to get started. Thanks!

Sukrity_Wadhwa
Employee
Employee

Hi @felixsongfei,

Were you able to resolve this query with any of the given solutions or do you still need more help here? Do let us know.

Thanks!