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gunnark17854189
Level 2
September 16, 2020
Solved

Split with multiple conditions complement reasons

  • September 16, 2020
  • 3 replies
  • 3344 views

Hello everybody,

Is there a smart way to find the reasons why the recipient was kicked out of a split with multiple conditions at Adobe Campaign Classic?

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Best answer by ParthaSarathy
Hi @gunnark17854189 , 
As per you screenshot, the filtering condition in split activity is [email is not empty] AND [last name is not empty] AND [phone is empty].
Result is 6, and complement record is around 30K. This might be because those 30K records might failed to satisfy any one of your above filtering condition.
 
If you wants to display those records in your complement's transition arrow, right click the arrow > display the target list and configure the list with @email, @lastName and @phone. You can analyse why this records came in this complement.
Another way is, open query activity > add data > add @email, @lastName and @phone. Run the workflow. Right click the Split complement's arrow > display the target list. You can analyse why this records came in this complement.
 
Regards,
ParthaSarathy S

3 replies

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
September 16, 2020

Hi @gunnark17854189 ,

That recipient came in complement transition, because he haven't satisfied your conditions specified in split activity.

For example, in subset-A you had given condition as @age less than 20, and in subset-B you had given condition as @age greater than 50, But the incoming recipient age is 25, then this recipient record will be in complement transition.

Complement records in split activity are remaining records of that split activity.

Regards,

ParthaSarathy S

~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
G
gunnark17854189Author
Level 2
September 16, 2020
Hello, I think I have to clarify the question a little more. If I have age over 60, not female and less than 1.6m as a condition in a split, is there a smart solution to display why a recipient was discarded?
Anita_punmiya
Anita_punmiya
Level 5
September 17, 2020

Hi @gunnark17854189 ,

 

Possible to share the snippet of your split activity to check the conditions?

 

Thanks

G
gunnark17854189Author
Level 2
September 21, 2020

In this case, it is easy to see that the recipients are kicked out because of the missing customer number (Kundennummer). However, there is a possibility to display the exclusions using a statistical table. Similar:

Missing Last Name: 12
Missing First Name: 5
Missing Customer Number: 40

 

ParthaSarathy
Community Advisor
ParthaSarathyCommunity AdvisorAccepted solution
Community Advisor
September 21, 2020
Hi @gunnark17854189 , 
As per you screenshot, the filtering condition in split activity is [email is not empty] AND [last name is not empty] AND [phone is empty].
Result is 6, and complement record is around 30K. This might be because those 30K records might failed to satisfy any one of your above filtering condition.
 
If you wants to display those records in your complement's transition arrow, right click the arrow > display the target list and configure the list with @email, @lastName and @phone. You can analyse why this records came in this complement.
Another way is, open query activity > add data > add @email, @lastName and @phone. Run the workflow. Right click the Split complement's arrow > display the target list. You can analyse why this records came in this complement.
 
Regards,
ParthaSarathy S
~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
September 21, 2020
Yes, This is possible. Right click the complement's transition arrow > Analyse the target. Here you can find the statistics of your record. This document will guide you https://docs.adobe.com/content/help/en/campaign-classic/using/reporting/analyzing-populations/using-the-descriptive-analysis-wizard.html
~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
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