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kumarg
Level 2
October 8, 2020
Solved

Split activity is not working

  • October 8, 2020
  • 2 replies
  • 3585 views

Hi,

 

I am trying to split the records based on the channel type but after split activity i am not getting all the channel type records. I am getting two email records only rest of the 4 records are Mobile type not getting.

 

Here is my workflow

 

 

Thanks in advance.

 

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Best answer by kumarg
I just check the "Enable overlapping of output population" in General tab now it's giving both the records...

2 replies

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
October 9, 2020

Hi @kumarg ,

In Workflow property, Select 'Keep the results of interim result'

In split activity > General tab > select 'Generate complement' and run the workflow again.

Now click on the complement transition arrow, right click and select display the target. You can see the remaining data. Configure the list and add channel. Now you can troubleshot why those records didn't came in your SMS transition.

 

Regards,

ParthaSarathy S.

 

~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
October 9, 2020
Seems configurations are correct in split activity. But once Try using 'Additional data only' in General tab and run the WKF and post the screenshot of workflow o
~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
SachinDhir
SachinDhir
Level 2
November 2, 2020

Check the targeting, there must be duplicates on targeting dimension.

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