SOP-330023 An error occurred during the SOAP call. You don't have the required rights to view the detail | Adobe Higher Education
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M
MikeEsc98
May 8, 2024
Pergunta

SOP-330023 An error occurred during the SOAP call. You don't have the required rights to view the detail

  • May 8, 2024
  • 2 respostas
  • 1957 Visualizações

I am trying to send a SOAP call from Postman that goes to Adobe, this call is aimed towards subscribing a recipient to a service. The call looks like this:


I am also using these headers:

I am receiving a 'SOP-330023 An error occurred during the SOAP call. You don't have the required rights to view the detail.' message after firing: 

I am not sure why I am getting this message, I've made similar calls using this same endpoint and headers and have not had a problem until now.
Can anyone help? Please and thank you!

 

I've tried adding login credentials to the body but I keep getting the same message.

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2 Respostas

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
May 9, 2024

Hello @mikeesc98 

 

The last parameters to create a new recipient. Do you have permission to create recipient?

 

Manoj     Find me on LinkedIn
M
MikeEsc98Autor
May 9, 2024

Hi @_manoj_kumar_ 

 

Thank you for your reply!

Yes I do! I've created recipients before using that same endpoint.

M
MikeEsc98Autor
May 20, 2024

Hello @mikeesc98 

 

Validate your session token or Username/password combo.

 

Also, make sure the IP is added in the allowlist of the server.


Hi @_manoj_kumar_ 

I am still having trouble with this, my session/ security tokens as well as my username and password are all up to date. My IP is also whitelisted.

P
Adobe Employee
PallaveekaDebAdobe Employee
Adobe Employee
May 23, 2024

Hi @mikeesc98 ,

Hope you are doing well!

If you have already validated your mc user credentials and IP whitelisting, then you should consider checking the web log errors on RT (execution instance) for more details.

 

The web logs on RT instance will have more errors which will indicate the factor causing this error.

 

Please raise a support case with Adobe to review the RT web logs and assist further.

 

Thanks,

Pallaveeka

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