Question

SOP-330023 An error occurred during the SOAP call. You don't have the required rights to view the detail

Forum|Forum|1 year ago
May 8, 2024
2 replies
1957 views

I am trying to send a SOAP call from Postman that goes to Adobe, this call is aimed towards subscribing a recipient to a service. The call looks like this:

I am also using these headers:

I am receiving a 'SOP-330023 An error occurred during the SOAP call. You don't have the required rights to view the detail.' message after firing:

I am not sure why I am getting this message, I've made similar calls using this same endpoint and headers and have not had a problem until now.
Can anyone help? Please and thank you!

I've tried adding login credentials to the body but I keep getting the same message.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Manoj_Kumar

Community Advisor

Hello @mikeesc98

The last parameters to create a new recipient. Do you have permission to create recipient?

Manoj Find me on LinkedIn

M

MikeEsc98Author

Hi @_manoj_kumar_

Thank you for your reply!

Yes I do! I've created recipients before using that same endpoint.

Manoj_Kumar

Community Advisor

Hello @mikeesc98

What happens when you changes the create value to false?

Manoj Find me on LinkedIn

P

PallaveekaDeb

Adobe Employee

Hi @mikeesc98 ,

Hope you are doing well!

If you have already validated your mc user credentials and IP whitelisting, then you should consider checking the web log errors on RT (execution instance) for more details.

The web logs on RT instance will have more errors which will indicate the factor causing this error.

Please raise a support case with Adobe to review the RT web logs and assist further.

Thanks,

Pallaveeka

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded