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vinay16
Level 4
March 11, 2025
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SOAP call data stored in Adobe Cloud ?

  • March 11, 2025
  • 1 reply
  • 946 views

Hi everyone,

 

I have few questions related to SOAP calls (we are having hybrid instance of AC v7):

 

1. I know that SOAP calls are made via Adobe Cloud. So does Adobe cloud store anything related to these SOAP calls? If yes, what sort of data and for how long?

 

2. It mentions that info is stored in AC application server - does it mean within AC databse and where is it located?

 

Can anyone please help in this?

 

Thanks,

Vinay

Best answer by Manoj_Kumar

Hello @vinay16  i don't think Adobe stores the details/payload of the SOAP calls. They can just see the number of requests made to the server

1 reply

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
March 12, 2025

Hello @vinay16  i don't think Adobe stores the details/payload of the SOAP calls. They can just see the number of requests made to the server

Manoj     Find me on LinkedIn
    V
    vinay16Author
    Level 4
    March 13, 2025

    Hi,

     

    Are you sure about this? @_manoj_kumar_ 

     

    I got below info so I am not sure what is correct thing

     

    1. Storage of SOAP Call Data by Adobe Cloud: ACC v7 allows for SOAP-based API interactions, primarily for integration and communication between systems. While these interactions are facilitated through Adobe's infrastructure, detailed transaction data such as request payloads and responses are not stored indefinitely by Adobe Cloud. Typically, such data may be logged temporarily for operational purposes, such as monitoring and troubleshooting. However, it is not retained permanently within Adobe Cloud systems. The retention period for these logs is determined by Adobe's internal policies, which are compliant with relevant data protection regulations, including GDPR. For specific retention periods or policies, it is advisable to consult directly with Adobe support.


    V
    vinay16Author
    Level 4
    March 14, 2025

    Based on my experience with Adobe, I was told they don't store it. The only logs that are stored are for Message center which you can see yourself in event history.


    Any comment for below??

     

    Storage of SOAP Call Data by Adobe Cloud: ACC v7 allows for SOAP-based API interactions, primarily for integration and communication between systems. While these interactions are facilitated through Adobe's infrastructure, detailed transaction data such as request payloads and responses are not stored indefinitely by Adobe Cloud. Typically, such data may be logged temporarily for operational purposes, such as monitoring and troubleshooting. However, it is not retained permanently within Adobe Cloud systems. The retention period for these logs is determined by Adobe's internal policies, which are compliant with relevant data protection regulations, including GDPR. For specific retention periods or policies, it is advisable to consult directly with Adobe support.

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