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Is there a way to pass a generic sms message back to users if respond via SMS is other than standard response (STOP, QUIT, HELP)?
We are handling the automated response via external account definition.
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Hi,
You can just leave the keyword empty.
This would then be taken if none of the keywords are getting a match.
"To send the same reply no matter what the keyword, leave the Keyword column empty."
Hi,
Create a 'near-realtime' (1 minute interval) scheduled workflow that polls the nms:inSMS table for new rows, splits on @message, and sends out desired responses.
There's also an 'Inbound SMS' activity but it looks complicated.
Thanks,
-Jon
@Jon,
Thanks for the response. I was hoping for a much better solution than creating a workflow to reply back with generic text.
Thanks!
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Hi,
You can just leave the keyword empty.
This would then be taken if none of the keywords are getting a match.
"To send the same reply no matter what the keyword, leave the Keyword column empty."
Hi @ Ramon,
That worked!!! yay...I did notice tho keyword is case sensitive. Only ALL caps words get a reply. Any ideas as to why is that? Just curious if that's standard
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Hi Nadia,
that shall not be the case.
The case shall not matter, i.e. also lower case or mixed case StOp should trigger the auto-reply
Regards,
Ramon
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Just after posting a reply, I read "Keywords are not case sensitive"! I will keep testing then.
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