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SOLVED

SMS - User replies other than those defined words

nadia_maciulis
Level 2
Level 2

Is there a way to pass a generic sms message back to users if respond via SMS is other than standard response (STOP, QUIT, HELP)?

We are handling the automated response via external account definition.

1 Accepted Solution
ramon_bisswanger
Correct answer by
Employee
Employee

Hi,

You can just leave the keyword empty.

This would then be taken if none of the keywords are getting a match.

SMS channel

"To send the same reply no matter what the keyword, leave the Keyword column empty."

View solution in original post

6 Replies
wodnicki
Community Advisor
Community Advisor

Hi,

Create a 'near-realtime' (1 minute interval) scheduled workflow that polls the nms:inSMS table for new rows, splits on @message, and sends out desired responses.

There's also an 'Inbound SMS' activity but it looks complicated.

Thanks,

-Jon

nadia_maciulis
Level 2
Level 2

@Jon,

Thanks for the response. I was hoping for a much better solution than creating a workflow to reply back with generic text.

Thanks!

ramon_bisswanger
Correct answer by
Employee
Employee

Hi,

You can just leave the keyword empty.

This would then be taken if none of the keywords are getting a match.

SMS channel

"To send the same reply no matter what the keyword, leave the Keyword column empty."

View solution in original post

nadia_maciulis
Level 2
Level 2

Hi @ Ramon,

That worked!!! yay...I did notice tho keyword is case sensitive. Only ALL caps words get a reply. Any ideas as to why is that? Just curious if that's standard

ramon_bisswanger
Employee
Employee

Hi Nadia,

that shall not be the case.

The case shall not matter, i.e. also lower case or mixed case StOp should trigger the auto-reply

Regards,

Ramon

nadia_maciulis
Level 2
Level 2

Just after posting a reply, I read "Keywords are not case sensitive"! I will keep testing then.