SMS - start Pending - SMS is not going | Community
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Prasanna_Soni
Prasanna_Soni
Level 4
July 6, 2020
Solved

SMS - start Pending - SMS is not going

  • July 6, 2020
  • 2 replies
  • 4183 views

I have Configured SMS channel and created Delivery template.. 

SMS delivery report shows that start pending and dont know what next i have to do to send this SMS.. 

 

PLease note I have tested the SMS functionality from vendor and I can send SMS from there website. 

It just that Campaign delivery process is not moving ahead and sending the SMS .... 

 

PLease find logs below 

 

 

 

07/06/2020 2:20:18 PM Delivery started by operator 'Prasanna Soni (qz1tdp-n)'...
07/06/2020 2:20:18 PM Uploading tracking information on server 'gmde-mid-stage1.campaign.adobe.com'...
07/06/2020 2:20:18 PM Automatic validation of the delivery in progress...
07/06/2020 2:20:18 PM Analysis successfully completed in 0s (1 message(s) waiting).
07/06/2020 2:20:18 PM Loading typology rules (step: javascript/postMessage)...
07/06/2020 2:20:18 PM Delivery logs created in 0.0s.
07/06/2020 2:20:18 PM Message preparation completed in 0.0s.
07/06/2020 2:20:18 PM Message preparation in progress...
07/06/2020 2:20:18 PM Loading personalization information...
07/06/2020 2:20:18 PM Applying rule 'Message size validation'.
07/06/2020 2:20:18 PM Loading typology rules (step: javascript/preMessage)...
07/06/2020 2:20:18 PM Exclusion of addresses in quarantine : 0 recipients(s) excluded in 0.0s.
07/06/2020 2:20:18 PM Exclusion of blacklisted recipients : 0 recipients(s) excluded in 0.0s.
07/06/2020 2:20:18 PM Loading typology rules (step: volume/preMessage)...
07/06/2020 2:20:18 PM Loading typology rules (step: businessRanking/preMessage)...
07/06/2020 2:20:18 PM Loading typology rules (step: sql/preMessage)...
07/06/2020 2:20:18 PM Cleaning data from previous analysis...
07/06/2020 2:20:18 PM Analysis successfully completed in 0s (1 message(s) waiting).
07/06/2020 2:20:18 PM Applying rule 'Check proof target size'.
07/06/2020 2:20:18 PM Applying rule 'Check delivery size'.
07/06/2020 2:20:18 PM Loading typology rules (step: javascript/postTarget)...
07/06/2020 2:20:17 PM Duplicate address in delivery action. : 0 recipients(s) excluded in 0.0s.
07/06/2020 2:20:17 PM Exclusion of addresses in quarantine : 0 recipients(s) excluded in 0.0s.
07/06/2020 2:20:17 PM Exclusion of blacklisted recipients : 0 recipients(s) excluded in 0.0s.
07/06/2020 2:20:17 PM Exclusion of undefined addresses : 0 recipients(s) excluded in 0.0s.
07/06/2020 2:20:17 PM Loading typology rules (step: volume)...
07/06/2020 2:20:17 PM Loading typology rules (step: businessRanking)...
07/06/2020 2:20:17 PM Loading typology rules (step: sql)...
07/06/2020 2:20:17 PM 1 recipient(s) match segmentation criteria (query performed in 0.0s).
07/06/2020 2:20:17 PM Added proof target (0 recipient(s)) in 0.0s.
07/06/2020 2:20:17 PM Loading typology rules (step: javascript/preTarget)...
07/06/2020 2:20:17 PM Initializing delivery process...

 

 

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Best answer by Darren_Bowers
If you have a on-premise installation of ACC and have access to the server command-line then it will be nlserver start <module>@<INSTANCE> If your instance is Adobe-hosted then you need to contact support to start the module for you

2 replies

Darren_Bowers
Darren_Bowers
Level 9
July 6, 2020

hi @prasanna_soni - you said you have tested the SMS connection from their website. Have you successfully sent an SMS from Adobe Campaign? It looks like there might be something wrong with the connection or external account config. Are you seeing any errors in the SMS service log?

Cheers Darren

Darren_Bowers
Darren_Bowers
Level 9
July 7, 2020
You will need to be an administrator usually but click on Home > Monitoring then look for sms@<instance_name> in the Processes List. Then click "Open the log journal" and you will see the service logs for the sms process. Look for any error messages for the SMPP process
V
vendimb15716755
Level 4
July 7, 2020
Do you see any error on the Delivery Tab? Did you test using a Proof from the Campaign?
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