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ShineV_
Level 4
September 26, 2022
Solved

SMS External Account Issue after Configuring a new SMS SMPP Account

  • September 26, 2022
  • 1 reply
  • 615 views

Hi Team,

 

i earlier had an sms SMPP external account setup and it was working fine, i added a new sms SMPP external account and triggered an sms it seems there is a connection issue and Adobe tries to reconnect and is not stopping and now the SMPP account that was working earlier is also not working now, tired to disable all SMPP accounts but no use, Adobe keeps retrying every 10 seconds. Can anyone help me on how to restart the service? or any other fix?

 

Thanks,

Shine v.v

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Best answer by WasilZee

Follow the steps in the section "Conflict between different external accounts" on https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/troubleshooting-sms.html?lang=en

1 reply

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Adobe Employee
WasilZeeAdobe EmployeeAccepted solution
Adobe Employee
October 2, 2022

Follow the steps in the section "Conflict between different external accounts" on https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/troubleshooting-sms.html?lang=en

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