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SOLVED

SMS Delivery data summary

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Level 3

Hi, I am trying to understand why approximately one third of the messages are marked with "number of processed records=0" (in the nms:deliveryLogStats table). There are 40 duplicate telephone numbers that are removed. I am quite sure that all the 15k messages has been sent, since the logs of our SMS service provider says so. What script could be triggering the insertion of zero-values?

 

Delivery overview:

lukkyluke_0-1593165283788.png

deliveryLogStats where number of processed records=1:

lukkyluke_0-1593171040116.png

deliveryLogStats where number of processed records=0:

lukkyluke_1-1593171091220.png

 

Capture.PNG
 

Thanks in advance!

 

 

 

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @lukkyluke you can try going to the delivery in the delivery folder, right-click, Actions -> Recompute delivery and tracking indicators. I have seen SMS campaigns get out of whack with stats after a while and this seems to fix it.

Cheers Darren

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2 Replies

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Correct answer by
Community Advisor

Hi @lukkyluke you can try going to the delivery in the delivery folder, right-click, Actions -> Recompute delivery and tracking indicators. I have seen SMS campaigns get out of whack with stats after a while and this seems to fix it.

Cheers Darren