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S
ShineV_
Level 4
September 19, 2022
Question

SMPP SR issue

  • September 19, 2022
  • 4 replies
  • 2509 views

Hi Team,

 

we have configured SMPP external account with the provider and we are able to send sms's from Adobe Campaign Classic - > Campaign workflow, but unable to receive the SR / DLR from the provider any suggestions regarding the same?

 

Thanks in advance,

Shine v.v

 

 

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4 replies

W
Adobe Employee
WasilZeeAdobe Employee
Adobe Employee
September 19, 2022

Enable detailed logs using 'Enable verbose SMPP traces in the log file' in the external account configuration.

 

Also, make sure you have configured SR regex in the SMS account: https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-protocol.html?lang=en#sr-error-management

 

Thanks,

Wasil

    S
    ShineV_Author
    Level 4
    September 19, 2022

    Hi @wasilzee ,

     

    Thank you for your response, Enable verbose SMPP traces in the log file is already enabled, what should i do next? and the vendor says that DLR's are pending please make a TRX connection, but Adobe Campaign Classic only supports TX and RX connection, the vendor says that the vendor also supports the TX and RX connection not sure where the issue is.

     

    Thanks,

    Shine v.v

    W
    Adobe Employee
    WasilZeeAdobe Employee
    Adobe Employee
    September 19, 2022

    DLR/SR would be sent over RX connection. You're able to send messages which means TX connection is working as expected. Check with the vendor if there are any issues while sending Delivery Report(DLR/SR) to ACC(ESME) for Mobile originated (MO) Delivery Report(DLR/SR). Check ACC logs if the connections are being terminated(binding issues).

     

    Thanks

    Wasil

      david--garcia
      david--garcia
      Level 10
      September 20, 2022

      You may need to configure the regex rules to parse the SR correctly, trace the SMPP packets during SR receive then validate the regex logic

       

       

        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        October 19, 2022

        Hi @shinev_,

        Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
        Thanks!

        Sukrity Wadhwa
        S
        ShineV_Author
        Level 4
        October 20, 2022

        Hi @sukrity_wadhwa ,

         

        Thank you for you message, we were not able to fix the issue, The SMS vendor says Adobe Campaign Classic is not establishing Receiver Bind. We are not sure what to do.

         

        Thanks,

        Shine v.v

        D
        DebTr
        Level 6
        October 20, 2022

        Have you got the SMS process up and running?

        You can check this from the Monitoring section of the Home page.

         

        Thanks,

        Deb

        S
        ShineV_Author
        Level 4
        October 20, 2022

        Hi @debtr ,

         

        Thank you for your message, yes SMPP SMS External Account is set and and SMS's are getting sent, but the issue is Adobe is establishing the only the transmitter bind and not the receiver bind while connecting, the vendor says Adobe has to establish a transmitter bind to receive back the deliver SM, 

        in the logs in Monitoring we can see, the transmission bind is getting established and the PDU's are getting sent, but no info on receiver bind.

         

        Thanks,

        Shine v.v

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