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SOLVED

Set up recurring campaigns to not send out emails on holidays

starrt99317822
Level 1
Level 1

Hello,

We would like to set up recurring deliveries to go out within a certain time frame (eg: 2 business days) but would like Campaign to hold off if that time frame falls within a holiday. Is there a way to set that up in Campaign and/or set up holidays in advance in Campaign so it treats it as a non-business day and sends it out on the next upcoming business day instead?

Thanks,
Starr

1 Accepted Solution
Milan_Vucetic
Correct answer by
Community Advisor
Community Advisor

Hi Starr,

  • create a new topology rule to exclude all recipients from delivery and include this rule in your topology for campaigns.
  • Make new table on ACM where will you store (add, edit, delete) public dates.
  • create workflows to compare sysdate and date from your table
    • --> when true activate topology rule
    • --> when false deactivate topology rule

1828423_pastedImage_14.png

Regards,

Milan

View solution in original post

2 Replies
craigthonis
Employee
Employee

Hi Starr,

Outside of perhaps some custom scripting within the workflow, there isn't any way for the Campaign application to know if the date of send is going to be on a holiday.  For recurring deliveries, you could potentially set them up ahead of time to have the last occurrence prior to a holiday, but it would require manual intervention to restart them after the fact.

Regards,

Craig

Milan_Vucetic
Correct answer by
Community Advisor
Community Advisor

Hi Starr,

  • create a new topology rule to exclude all recipients from delivery and include this rule in your topology for campaigns.
  • Make new table on ACM where will you store (add, edit, delete) public dates.
  • create workflows to compare sysdate and date from your table
    • --> when true activate topology rule
    • --> when false deactivate topology rule

1828423_pastedImage_14.png

Regards,

Milan

View solution in original post