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Milan_Vucetic
Milan_Vucetic
Level 9
November 12, 2019
Solved

Server time issue

  • November 12, 2019
  • 4 replies
  • 5299 views

HI,

we have an issue with server time. On the current time is added 1 additional hour. No changes made with timezone or users timezones. When we set time for example 12:00 in the form, save it and open again it is saved as 13:00 and this is making a problem with scheduling tasks. All times are saved in DB with increased for one hour. There are not changes on the linux server and DB as well. Last change was integration of real time events (pipelined) which passed fine, therefore question is: Is it possible that connection between AC and Adobe Cloud somehow jeopardize time?

Regards,

Milan

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    Best answer by Venu_Reddy

    Hi

    There is a chance of day light savings (+- 1hr). Time zones combine several realities: the expression may describe a constant time-lag with the UTC date, or the times of a region which may change times twice a year (daylight saving time).

    Please check this link for more details Time zone management

    4 replies

    Milan_Vucetic
    Milan_VuceticAuthor
    Level 9
    November 12, 2019

    Hi all,

    pipeline is root cause, cloud is somehow updating our on premise server time.

    Still checking how to overcome this issue within configuration.

    Regards,

    MIlan

    Venu_Reddy
    Venu_ReddyAccepted solution
    Level 6
    November 13, 2019

    Hi

    There is a chance of day light savings (+- 1hr). Time zones combine several realities: the expression may describe a constant time-lag with the UTC date, or the times of a region which may change times twice a year (daylight saving time).

    Please check this link for more details Time zone management

      Milan_Vucetic
      Milan_VuceticAuthor
      Level 9
      November 14, 2019

      Hi Venur,

      thanks for your response.

      We performed several tests and triggers (pipelined) are definitely the root cause. Problem is escalated and we are now waiting response from Adobe Engineering team.

      Regards,

      Milan

      Milan_Vucetic
      Milan_VuceticAuthor
      Level 9
      November 18, 2019

      Hi Venur,

      the environment behavior gave as a wrong clue. Issue persist after removing pipeline feature.

      It is really weird to happens randomly for two or three hours and then works fine again. Restart of AC services is helping us when we notice this time increase +1.

      Still looking for solution.

      Regards,

      Milan

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