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vendimb15716755
Level 4
March 3, 2020
Solved

Sending SMS messages using MessageCenter

  • March 3, 2020
  • 4 replies
  • 7216 views

I am trying to send SMS using message Center Via SOAP (Rt Event). I get successful return but is not delivering ( I see delivery Error but dont have access to the Rt instance for the logs).  Below is the XML that goes to the Message center via Soap. any idea what is going on?

 

<rtEvent mobilePhone="+13135555555" email="" type="smsMobile" wishedChannel="MOBILE (SMS)" externalId="123Mobile">

  <ctx>test</ctx>

</rtEvent>

 

Result code: 72057594080534939

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Best answer by vendimb15716755

The code that I had in place was correct.  The issue was with RT Configutaion for SMS

This code works fine and I am able to send Via Soap or using Javascript Dunamic pages (JS API)

<rtEvent mobilePhone="+13135555555" email="" type="smsMobile" wishedChannel="MOBILE (SMS)" externalId="123Mobile">

  <ctx>test</ctx>

</rtEvent>

4 replies

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity Advisor
Community Advisor
March 3, 2020

Hi,

 

The wishedChannel attribute should be "1" and externalId should be the recipient's ID (for log reconciliation).

The 'successful' return is only acknowledging success of the call itself.

 

Thanks,

-Jon

    V
    vendimb15716755Author
    Level 4
    March 3, 2020

    thanks John, I am still getting the same "Delivery Error".

    V
    vendimb15716755AuthorAccepted solution
    Level 4
    March 6, 2020

    The code that I had in place was correct.  The issue was with RT Configutaion for SMS

    This code works fine and I am able to send Via Soap or using Javascript Dunamic pages (JS API)

    <rtEvent mobilePhone="+13135555555" email="" type="smsMobile" wishedChannel="MOBILE (SMS)" externalId="123Mobile">

      <ctx>test</ctx>

    </rtEvent>

    S
    ShineV_
    Level 4
    October 4, 2022

    Hi @vendimb15716755 , @jonathon_wodnicki 

     

    How do we configure external account for SMS? we already have an External Account for SMS SMPP connector that is able to send bulk SMS from campaign workflow, but while creating the transactional SMS template the SMPP connector is not appearing in the external account in the delivery properties. Should we create MID sourcing external account for SMS? if so how do we do that. please do help us on the same, thank s in Advance.

     

    Thanks,

    Shine v.v

    S
    ShineV_
    Level 4
    October 11, 2022

    Hi @vendimb15716755 ,

     

    How have you created external account for SMS Routing, we have an SMS SMPP  external account, not sure how to make use of it as MID sourcing External account for transactional message center. Please let us know your thoughts, Thanks in Advance.

     

    Thanks,

    Shine v.v

     

    cc: @jonathon_wodnicki  

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