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SOLVED

Registering Tracking Servers

sergio_NYC
Level 2
Level 2

Hello all and happy Monday,

 

I am doing the registration of the servers per the documentation, entered the internal URLs, and uncheck the Externalize option, enter the internal URLs, and register the servers: 

TrkSvrConf1.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I do the registration and everything looks good. However, whenever I go back to it I see that the Externalize Tracking Management box is selected again (see below). Does anyone have any idea why this is happening?

TrkSvrConf2.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thank you so much for your time.

 

-sergio-

 

 

 

 

 

ACC7 tracking servers
1 Accepted Solution
Milan_Vucetic
Correct answer by
Community Advisor
Community Advisor

Hi @sergio_NYC 

looks like a small bug.

Just empty two fields in Externalize (External account and Instance name) and then de-check Externalize option and make Save.

If you ensure that these two fields are emtpy, it will work for you otherwise will show this option enabled.

Regards,

Milan

View solution in original post

2 Replies
Milan_Vucetic
Correct answer by
Community Advisor
Community Advisor

Hi @sergio_NYC 

looks like a small bug.

Just empty two fields in Externalize (External account and Instance name) and then de-check Externalize option and make Save.

If you ensure that these two fields are emtpy, it will work for you otherwise will show this option enabled.

Regards,

Milan

View solution in original post