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Registering Tracking Servers

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Level 2

Hello all and happy Monday,

 

I am doing the registration of the servers per the documentation, entered the internal URLs, and uncheck the Externalize option, enter the internal URLs, and register the servers: 

TrkSvrConf1.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I do the registration and everything looks good. However, whenever I go back to it I see that the Externalize Tracking Management box is selected again (see below). Does anyone have any idea why this is happening?

TrkSvrConf2.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thank you so much for your time.

 

-sergio-

 

 

 

 

 

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @sergio_NYC 

looks like a small bug.

Just empty two fields in Externalize (External account and Instance name) and then de-check Externalize option and make Save.

If you ensure that these two fields are emtpy, it will work for you otherwise will show this option enabled.

Regards,

Milan

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2 Replies

Avatar

Correct answer by
Community Advisor

Hi @sergio_NYC 

looks like a small bug.

Just empty two fields in Externalize (External account and Instance name) and then de-check Externalize option and make Save.

If you ensure that these two fields are emtpy, it will work for you otherwise will show this option enabled.

Regards,

Milan

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Level 2

Thank you so much Milan!  That did the trick!