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bcollado
Level 3
June 27, 2024
Question

REDUCE TIME TRIGGERS

  • June 27, 2024
  • 1 reply
  • 657 views

Hi,

 

in the following documentation says: https://experienceleague.adobe.com/en/docs/campaign-classic/using/integrating-with-adobe-experience-cloud/experience-triggers/about-triggers

 

"The typical response time is less than one hour."

 

Is it possible to reduce the time? Maybe 30 minutes instead of one hour?

 

Thank you!

 

Kind regards,

Blanca

 

 

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1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
June 27, 2024

Hi Blanca,

Response time may vary, but the application can process a million triggers in an hour, so responses should typically be faster than an hour. That said, a number of factors, including volume and message size, can impact the rate of processing and delivery speed. If you want Adobe to evaluate and commit to a 30-minute or less response time, then an enhancement request would need to be submitted to have this functionality reevaluated.

    B
    bcolladoAuthor
    Level 3
    July 4, 2024

    I have seen this...

     

     

    So its possible to reduce the time.

     

    Kind regards,

    B

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    July 17, 2024

    Hi @craig_thonis,

    Could you please clarify further for @bcollado's undertsanding?

    Thanks!

    Sukrity Wadhwa
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