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random delays in the delivery

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Level 1

For a month now,

we detected random delays in the delivery of the emails they are sending from the Adobe Campaign platform. we escalated the problem to our email administrators, after analyzing several emails, and the reason for the delay, They identified several servers adobe responsible for these delays: 

 

Why are emails blocked on those servers before they go out for server?

 

Has anyone been affected by this kind of  problem?

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1 Accepted Solution

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Correct answer by
Employee Advisor

Hi Ikram,

 

Your best bet is to reach out to Adobe Campaign Support, as there are several reasons for potential delays in email deliveries. It could be anything from the size of your delivery content, IP affinity configuration, load balancing, etc. It would require review of various logs and delivery examples to determine what may be happening in these specific instances.

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2 Replies

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Correct answer by
Employee Advisor

Hi Ikram,

 

Your best bet is to reach out to Adobe Campaign Support, as there are several reasons for potential delays in email deliveries. It could be anything from the size of your delivery content, IP affinity configuration, load balancing, etc. It would require review of various logs and delivery examples to determine what may be happening in these specific instances.

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Level 1

Thank you  @Craig_Thonis  for your contribution.
We're on that. and we hope to find the reason.
We have ruled out several of the options that you have mentioned, such as the weight of the deliveries (which could affect).