"Refresh for Deliverability WKF" failing | Community
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Shruti1
Level 4
September 28, 2022
Solved

"Refresh for Deliverability WKF" failing

  • September 28, 2022
  • 1 reply
  • 3511 views

What does "Refresh for Deliverability WKF" do?
In Adobe website it is mentioned as

"Refresh for Deliverability WKF"
This workflow runs nightly
and manages the bounce emails qualification rules,
as well as the list of domains and MXs.
This requires the HTTPS port to be open on the platform.

But i dont understanding anything from this description
"cAN U PLEASE HELP ME TO EXPALIN IN LAYMAN TERMS WHAT DOES THIS
"Refresh for Deliverability WKF" actually do?

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Best answer by costa_n11

Hi @shruti1 

It fails as the Deliverability Server has been decommisionned on 31st August 2022 and you should have received a communication earlier this year and summer about it. Since you're not on 9349, there is not fix available for the version you are on whatever it is. You can stop the workflow.

Since you are Hybrid, the impact is minor as the rules are updated on the mid-sourcing instance which is the instance sending your email.

the details it normally updates are available in the Rules set part of the Client Console

MX Rules and inbound email rules.

At the moment, since the Deliverability Server is no longer accessible, you can stop the workflow. the only impact on the marketing side is that the Global suppression list is no longer updated, this list is not updated that often so as long as your mid-sourcing instance is on 9349, you should be good...

Thanks a lot

Denis

 

 

1 reply

C
Adobe Employee
costa_n11Adobe Employee
Adobe Employee
September 28, 2022

Hi @shruti1 

It updates all the necessary elements required by Adobe Campaign to ensure a good delivery of your email messages. All these elements are the one mentioned in the documentation.

What deployment mode have you got? are you fully hosted by Adobe, or on-prem or hybrid?

Which version are you on? By now, you should be on 7.2.2 build 9349 or you should have a upgrade project to get on that release.

Thanks

Denis

S
Shruti1Author
Level 4
September 28, 2022

Can u please tell me what exactly it uodates

and since this wkf is failinng from past 2days what will be the inpact??

also we are in hybrid model

C
Adobe Employee
costa_n11Adobe EmployeeAccepted solution
Adobe Employee
September 28, 2022

Hi @shruti1 

It fails as the Deliverability Server has been decommisionned on 31st August 2022 and you should have received a communication earlier this year and summer about it. Since you're not on 9349, there is not fix available for the version you are on whatever it is. You can stop the workflow.

Since you are Hybrid, the impact is minor as the rules are updated on the mid-sourcing instance which is the instance sending your email.

the details it normally updates are available in the Rules set part of the Client Console

MX Rules and inbound email rules.

At the moment, since the Deliverability Server is no longer accessible, you can stop the workflow. the only impact on the marketing side is that the Global suppression list is no longer updated, this list is not updated that often so as long as your mid-sourcing instance is on 9349, you should be good...

Thanks a lot

Denis

 

 

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