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campaignap
campaignap
Level 3
May 25, 2022
Question

Personalisation by segment code

  • May 25, 2022
  • 1 reply
  • 1001 views

 

I have multiple inbound populations from query activities with a segment code assigned to each.

A recipient can be picked up by zero, one or more query activities.

 

 

How can I use all segments that a recipients belongs to in the delivery?

 

 

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1 reply

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
May 25, 2022

Hi,

You can use Union activity before delivery, and select 'All shared columns' so that if the same recipients has segment1 and segment2, then there will be 2 records after union.

 

 

 

 

 

 

 

 

 

 

 

 

 

Regards,

ParthaSarathy

 

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campaignap
campaignapAuthor
Level 3
May 26, 2022

Thanks for the suggestion but it hasn't quite worked.

 

There are two records after the union activity however the delivery activity itself will deduplicate the incoming records during analysis so we are left with 1 record.

S
subrats1
June 3, 2022

Hi,

If you want to send multiple communications on same communication address (email/mobile) in a single delivery run, you can uncheck the "Exclude duplicate addresses during delivery" in exclusion setting within delivery. This would solve your problem and bring in multiple segment codes for a recipient.

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