OPT out URL shortening in SMS deliveries | Community
Skip to main content
I
ihm185
Level 3
July 11, 2019
Solved

OPT out URL shortening in SMS deliveries

  • July 11, 2019
  • 7 replies
  • 9261 views

Hello everyone,

we have an opt-out link created for SMS deliveries. It's an application where users get to tick the checkbox and it unsubscribes the user from a particular channel (email / SMS)

Currently, the URL is like

https://m.comms.ourdomain.com/webApp/smsOptOut?id=<%= escapeUrl(cryptString(recipient.id)) %>

which is very long and utilizes more than half of 160 characters. We tried to use bit.ly and other URl shorteners but getting invalid URL error. Can you please suggest how to solve this?

Kind regards,

Imran

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Florian_Courgey

    Hi,

    Params forwarding works with tiny url. I created your url, it gives https://tinyurl.com/yxtvyv2r, then you can just append your "id" param, ex with 1234: https://tinyurl.com/yxtvyv2r?id=1234 redirects to https://m.comms.ourdomain.com/webApp/smsOptOut?id=1234

    Regards

    7 replies

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    July 11, 2019

    Hi,

    It's mind-boggling how no one in the link-shortening industry's been able to spend the 10 minutes of engineering to implement url param fwding. To solve this can make your own shortener that fwds params (and put all the other shorteners out of biz), or write js in a workfow activity or control typology to shorten url's as they pass through.

    Thanks,

    -Jon

    I
    ihm185Author
    Level 3
    July 12, 2019

    Thank you Jon for replying,

    the challenge is to target the recipient which is done by the parameter passed in the URL. When i shorten the URL, this doesn't work.

    Is there any other way we can achieve that?

    Jean-Serge Biron​

    shrawan​

    badr eddine

    Thanks,

    Imran

    Milan_Vucetic
    Milan_Vucetic
    Level 9
    July 12, 2019

    I would say that is not best practice to use URL for SMS opt-outs, even almost everyone have a smartphone there are a lot of people with feature phone. If you already have SMS channel, consider to create web service for SMS opt-outs (ex. customers sends STOP on short number 1111).

    You may try Google URL Shortener

    Regards,

    Milan

    Florian_Courgey
    Florian_CourgeyAccepted solution
    Level 4
    July 12, 2019

    Hi,

    Params forwarding works with tiny url. I created your url, it gives https://tinyurl.com/yxtvyv2r, then you can just append your "id" param, ex with 1234: https://tinyurl.com/yxtvyv2r?id=1234 redirects to https://m.comms.ourdomain.com/webApp/smsOptOut?id=1234

    Regards

    Y
    Yassine_N
    Level 2
    July 12, 2019

    Hello,

    this may help you

    Link Shorteners​

    Also the integration with a 3rd party shortener is there to explore

    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe Employee
    Adobe Employee
    July 12, 2019

    Hi Ihm,

    On the Campaign side of things, it's typically recommended to use short codes as mentioned above to avoid this limitation.

    Regards,

    Craig

    I
    ihm185Author
    Level 3
    July 15, 2019

    Thank you, Florian. Much appreciated.

      Terms & ConditionsAccessibility statement

      Loading footer...