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A_B_SE
Level 4
November 26, 2024
Question

Opt-out and services and subscriptions

  • November 26, 2024
  • 1 reply
  • 1085 views

Hello,

 

Our current setup for optout is through Services and Subscriptions. We get profiles in real time in those subscriptions and then exclude customers in wkfs based on if they are present or not in those lists:

Here is the filter we use in marketing wkf for excluding customers that opted-out from survey communication:



Now my question is:
Is it possible to implement this rule in the target mapping for recipient so we check these lists instead or how can we do it?
Right now we use old @blacklist attributes that are not updated anymore so we need to change this:

I cannot find the NmsSubscription table when trying to change this expression.

1 reply

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
November 26, 2024

Hi @a_b_se ,

In target mapping, service and subscription can't be added in Blacklist tab. 

Instead, you can create an typology rule and exclude recipients by using the service and subscription.

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    A
    A_B_SEAuthor
    Level 4
    November 26, 2024

    Hello @parthasarathy and thanks.

    How would you do it? I'm guessing that we need a new attribute in nms:delivery table that specify the optout category for the given delivery template. Today we have a customized attribute on the template that we use when specifying a optout category:

     

    somasundaram_h
    Community Advisor
    somasundaram_hCommunity Advisor
    Community Advisor
    November 27, 2024

    @parthasarathy I would need to add in the filtering that if @userPreference = Event then subscriptions equal to OptoutEvent if you understand what I mean. I cannot choose though userPreference field since it is a field created in a particular schema:

     

     


    Hi @a_b_se, you can use Filtering rule suggested by Parthasarathy. 

    Create a rule, choose the 'Subscribers of an information service' and choose the service. Or if you want to add custom rules from subscription services table, you can navigate from nms:recipient -> Subscriptions(nms:subscriptions) table and configure your query. 

     

    The screenshot you shared above for the schema - that should have your content of the delivery and all other parameters of the delivery. It is not related to the recipient dimension. You do not have to use the schema(newsletter2019) to check recipient subscription as that will have only delivery information. Hope that helps.

     

     

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