Open journal log: SOP-330011 Error while executing the method 'GetLogFileList' of service 'nl:monitoring' | Community
Skip to main content
N
nigelxu
Level 2
December 19, 2019
Solved

Open journal log: SOP-330011 Error while executing the method 'GetLogFileList' of service 'nl:monitoring'

  • December 19, 2019
  • 2 replies
  • 9013 views

Hi ,

I am new to Adobe Campaign Classic, After I installed my own ACC server and start it up. Created and ran a workflow, in that workflow i executed javascript codes and output logs and send out deliveries as well.

When I go to Monitoring -> mta@<my_instance> -> Open Journal log

i got below error:

Error

SOP-330011 Error while executing the method 'GetLogFileList' of service 'nl:monitoring'.

 

It looks like a permission issue, i checked the nl:monitoring schema and find out that method 'GetLogFileList' does have a acceee='admin' and hidden='true'. 

but my login account are in the admin permission group.

this confuses me why it still throw this error when i tried to open the journal log.

 

thanks

nigel,

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Milan_Vucetic

Hi Nigel,

 

this error is related to your access to the log file.

Could you, please, temporary add all other permission groups to the your user, perform hard cache delete (https://helpx.adobe.com/campaign/kb/how-to-perform-soft-and-hard-cache-clear-when-the-issues-are-mac.html) and try again?

 

Regards,

Milan

 

2 replies

Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
December 19, 2019

Hi Nigel,

 

this error is related to your access to the log file.

Could you, please, temporary add all other permission groups to the your user, perform hard cache delete (https://helpx.adobe.com/campaign/kb/how-to-perform-soft-and-hard-cache-clear-when-the-issues-are-mac.html) and try again?

 

Regards,

Milan

 

Milan_Vucetic
Milan_Vucetic
Level 9
December 20, 2019

Hi Nigel,

is your MTA hosted on another server? If that is the case, you should whitelist the MTA server in the config file on app server.

If not, could you, please, check can you reach log file outside of AC rich client (Putty or WinSCP)?

Regards,

Milan

Raj_Ganta-1
Raj_Ganta-1
Level 5
December 20, 2019

Hi,

 

it seems someone got the same error and cleared it with the below steps.

https://experienceleaguecommunities.adobe.com/t5/Adobe-Campaign-Classic-Questions/Error-while-executing-the-method-GetLogFileList-of-service-nl/qaq-p/317726/comment-id/3752#M3752

N
nigelxuAuthor
Level 2
December 27, 2019

Hello Raj,

thank you for your reply, I tried the referenced question & answer but the answer doesn't elaborate how to set the security option to solve this problem..I am new ACC.

I asked Kumar, the author of the answer, about how to setup the option to allow my login account to access the log files, but i haven't got responses. yet my problem still hangs on there.

 

thanks,

nigel,

Terms & ConditionsAccessibility statement

Loading footer...